Customer Care
RETURNS & EXCHANGES
We want you to love your NOVALISA piece. If something isn’t right, we’re here to help.
Returns
Eligible items may be returned within 30 days of delivery.
Exchanges
Eligible items may be exchanged within 30 days of delivery.
Return Condition
Returned items must be:
- Unworn
- Unused
- In original condition
- Returned with original packaging and included accessories
Items showing signs of wear, damage or missing components may not be accepted.
Refunds
Approved refunds are issued to the original payment method after the returned item has been inspected. Processing times may vary depending on the payment provider.
START A RETURN
Please include your order number and the email address used to place your order so we can assist you quickly.
RETURN FAQ
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