1. INFORMATION WE COLLECT

We may collect information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Account information
• Messages or information you send through our contact or return forms

When you use our website, certain technical information may also be collected automatically, such as:

• IP address
• Browser type
• Device information
• Pages visited
• Referring pages
• Website activity and interactions

2. HOW WE USE YOUR INFORMATION

We may use your information to:

• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Manage returns, exchanges, and customer service requests
• Create and manage customer accounts
• Communicate with you about your orders or account
• Help prevent fraud, abuse, or unauthorized activity
• Maintain and improve our website and services
• Comply with legal and regulatory obligations

Where permitted, we may also use your information to send you news, product updates, or promotional communications.

3. MARKETING COMMUNICATIONS

If you choose to subscribe to our emails or other marketing communications, we may send you information about NOVALISA products, launches, offers, and updates.

You may unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.

Transactional communications relating to your orders, payments, account, returns, or customer service are not considered marketing communications.

4. COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies and similar technologies to help our website function properly, remember preferences, understand website usage, improve performance, and support analytics or advertising activities.

Some cookies may be necessary for functions such as shopping carts, checkout, account access, security, and website preferences.

We may also use third-party analytics or advertising services. The specific technologies and service providers we use may change as our business develops.

You may be able to control certain cookies through your browser settings or other consent tools available on our website.

5. PAYMENTS

Payments made through our website may be processed by third-party payment service providers.

These providers may collect and process payment information according to their own privacy policies and security practices.

NOVALISA does not intend to directly store your complete payment card details where payment information is handled by a third-party payment provider.

6. SERVICE PROVIDERS

We may share information with trusted service providers that help us operate our business, including providers involved in:

• Website hosting and ecommerce services
• Payment processing
• Shipping and delivery
• Email and customer communications
• Website security
• Analytics
• Advertising and marketing
• Customer support

These providers may only receive information reasonably necessary to perform services on our behalf, subject to their own contractual and legal obligations.

7. HOW WE SHARE INFORMATION

We may disclose personal information:

• To service providers that assist us in operating our business
• To process payments, orders, shipping, and returns
• To prevent fraud or protect the security of our website
• Where required by law, legal process, or governmental request
• To protect our rights, property, users, or others
• In connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business

We do not sell personal information simply for monetary payment.

Our use of advertising or analytics partners may, depending on applicable law and the technology involved, be treated differently in certain jurisdictions. We will update this Policy as our use of these services develops.

8. DATA SECURITY AND RETENTION

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer service, recordkeeping, fraud prevention, and legal or regulatory requirements.

9. YOUR PRIVACY CHOICES

Depending on where you live, you may have rights relating to your personal information, which may include requesting access to, correction of, or deletion of certain information.

You may also:

• Update certain account information through your NOVALISA account
• Unsubscribe from marketing emails
• Adjust certain browser or cookie settings
• Contact us with a privacy-related request

We may need to verify your identity before completing certain requests.

10. CHILDREN’S PRIVACY

Our website and products are not directed to children.

We do not knowingly collect personal information from children where such collection would be prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us.

11. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or legal requirements.

When we update this Policy, we will revise the “Last updated” date at the top of this page.

We encourage you to review this page periodically.

13. CONTACT US

If you have questions about this Privacy Policy, wish to make a privacy-related request, or would like more information about how we handle personal information, please contact us:

NOVALISA
Operated by NOLIRA LTD
Email: Mindy191312619@gmail.com